Help Center
Answers to common questions and a direct line to our customer service.
FAQs
General
Registration is completely free of charge with us. All you need is your date of birth and an active email address. Additionally, we kindly ask you to specify your gender. You can also create your profile for free, allowing singles in your area to quickly discover you.
To register and create a profile for free, you must agree to our Terms of Use. You are only obligated to adhere to our General Terms and Conditions (GTC) and communication guidelines.
Your profile is the key to attracting singles in your area or other cities. Great news: Both text presentation and uploading images are completely free in our app. Additionally, you can read messages from interested singles for free.
We regret that you are considering no longer using our services. Please think it over again.
If you decide to delete your account, all messages and contacts will be permanently removed and cannot be restored.
However, you can simply keep your account. Without purchasing credits, there are no costs for you.
After logging in, simply visit Settings and click on "Delete Account" at the bottom, then follow the instructions.
No. Member profiles and profile content are created and submitted by members. Members may independently use external AI tools to prepare images or text. This does not mean that joy.date creates or operates those profiles. Members must follow our rules on accurate identity information, content rights and prohibited content, and disclose AI-generated or materially altered content where omission could mislead others. You can report suspicious content through our contact form.
Costs and Credits
Registration and profile creation are free. Paid features, such as sending messages, use credits. You can buy credits in one-time packages.
Credits are used for paid features on joy.date. You can see your current balance in your account.
Currently, we do not offer a way to obtain free credits.
The exception is a welcome gift upon registration, which allows you to send a limited number of messages for free.
Registration is completely free of charge with us. All you need is your date of birth and an active email address. Additionally, we kindly ask you to specify your gender. You can also create your profile for free, allowing singles in your area to quickly discover you.
To register and create a profile for free, you must agree to our Terms of Use. You are only obligated to adhere to our General Terms and Conditions (GTC) and communication guidelines.
Your profile is the key to attracting singles in your area or other cities. Great news: Both text presentation and uploading images are completely free in our app. Additionally, you can read messages from interested singles for free.
To register and create a profile for free, you must agree to our Terms of Use. You are only obligated to adhere to our General Terms and Conditions (GTC) and communication guidelines.
Your profile is the key to attracting singles in your area or other cities. Great news: Both text presentation and uploading images are completely free in our app. Additionally, you can read messages from interested singles for free.
We regret that you are considering no longer using our services. Please think it over again.
If you decide to delete your account, all messages and contacts will be permanently removed and cannot be restored.
However, you can simply keep your account. Without purchasing credits, there are no costs for you.
After logging in, simply visit Settings and click on "Delete Account" at the bottom, then follow the instructions.
If you decide to delete your account, all messages and contacts will be permanently removed and cannot be restored.
However, you can simply keep your account. Without purchasing credits, there are no costs for you.
After logging in, simply visit Settings and click on "Delete Account" at the bottom, then follow the instructions.
No. Member profiles and profile content are created and submitted by members. Members may independently use external AI tools to prepare images or text. This does not mean that joy.date creates or operates those profiles. Members must follow our rules on accurate identity information, content rights and prohibited content, and disclose AI-generated or materially altered content where omission could mislead others. You can report suspicious content through our contact form.
Registration and profile creation are free. Paid features, such as sending messages, use credits. You can buy credits in one-time packages.
Credits are used for paid features on joy.date. You can see your current balance in your account.
Currently, we do not offer a way to obtain free credits.
The exception is a welcome gift upon registration, which allows you to send a limited number of messages for free.
The exception is a welcome gift upon registration, which allows you to send a limited number of messages for free.